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8 Essential Business Communication Skills in 2021Communication is an essential part of every aspect of life, but it is a critical part of success in the professional world. In the following post, we will take a look at some of the most important communication skills to master for professional purposes.
8 Essential Business Communication Skills in 2021
Communication is an essential part of every aspect of life, but it is a critical part of success in the professional world. In the following post, we will take a look at some of the most important communication skills to master for professional purposes.
Whether you are just beginning your professional career, or have already advanced considerably in your career, effective communication will take you further faster. But what are the communications skills that have the most value? Let’s take a look at the skills that all professionals in all positions in every industry should strive to master.
Being understood is very important, but it is far more important to hone the capacity to listen and understand. A good listener shows that they place value in the thoughts and opinions of others and this facilitates good communication far better than being clearly understood. As a result, their audience feels comfortable voicing their opinions and this will result in solutions that benefit everyone.
To improve your listening skills, add pauses in your rhetoric to allow your audience to respond with comments or interjections. Be sure you repeat keywords that other people use when discussing a subject. Asking questions ensures your listeners that you are on the same page as they are.
Effective writing communications is becoming a lost art in the modern age, but it is not that hard. To make a solid case, you want to apply specific data and clearly applicable examples to make a solid case. The golden rule here is to be brief and on point. This keeps you audience's attention fixed on the important points you wish to address.
A good writer also applies adequate follow up in their communications. This closes the thought loop and establishes the foundation to build toward common communication goals.
Just like writing skills, the good verbal communicator spends their words efficiently and concisely. It has been noted that the average human attention span today is only about 8.25 seconds. Keeping your verbal skills within this narrow window allows your audience to remain focused long enough to reach agreeable outcomes without losing their attention or taking off on unrelated tangents.
Interpersonal communication skills
If you hope to gain the trust and confidence of your audience, you need to show the capacity to find common ground, empathize with their comments and concerns and build bonds that strengthen future communications. Once you have convinced your audience that communication is all about speaking your piece, you have lowered the value of your lines of communication, this can be very bad for team building.
Remember that your communications will often be with people who adopt different perspectives and have different skill sets. They will even have different ways of communicating and understanding. But the bigger picture is what matters most here. Teamwork skills allow you to keep this in mind and bring your listener around to a greater perspective that includes them as part of a team. The goal here is to demonstrate that everyone has equal value because combined effort is far more important than an individual who is “right.”
Whether you must communicate a new business plan to a large audience or simply share your ideas with senior staff members, presentation is everything. This is all about expressing an idea with the right examples and data to support the idea. This can be done far more effectively with examples sprinkled with a little mystery, drama, humor and even a dash of acting, if the situation calls for it. Remember that thing to avoid is boring your audience by taking them on a long ride through your own mental processing.
You have to be able to sell your audience on the merit of your communication and this can be tough. Most people are already quite comfortable with their own way of thinking and convincing them to see things in a new light is not always simple. This will be important in all aspects of business not just speaking to customers and clients. Apply good sales talk when encouraging coworkers to choose your side, convincing your boss of your worth and selling shareholders on the importance of new directions or ways of approaching the markets.
There are innumerable times when your thoughts and ideas will be in opposition to those of others. This can be especially perilous when discussing an emotionally charged subject. But good negotiation skills are pivotal for bringing out a solution that benefits all. Remember that the “win-win” situation is not a dream. It is the reward for taking the time to hear the perspectives and concerns of others and be ready to adjust your position accordingly. Ask yourself where the other person is trying to go with their plan and see if you can’t help them get there through a different route.
Author: Louise Crowley